Job Title : System Engineer/Incident and Service Request Management

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Areas of Responsibility :

1. Incident Management

  • Monitoring new incidents
  • Working on incidents assigned
  • Troubleshoot and resolve system issues
  • Timely follow-up and closure of incidents
  • Updating and resolving incidents status in ITSM system

2. Service Request Fulfilment

  • Monitoring of new service request (SR)
  • Work on SR assigned
  • Setup and configure new systems
  • Hardening of OS and applications
  • Timely follow-up and closure of SR
  • Updating SR status in ITSM System and closure of SR
  • Updating Asset Management team on asset issued / returned

3. Monthly Patching

  • Patching of systems
  • Testing upon completion of patching

4. 24 x 7 standby support

  • 24 x 7 standby support and to go onsite as and when required

5. Daily health check/Escort vendor

  • Daily health check and submission of daily health check report
  • Escort vendor when request are raised

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